smart transmission 2.0 (re-flash)

Replies to This Discussion

Permalink Reply by tc on April 14, 2009 at 4:24pm

I took mine in for the 2.0 update, it's a RIP OFF.
I truly believe it was a way for the dealership to talk smart owners into additional services.
My car was not upgraded ( unless it already had the right software ), it did not recieve a new battery or a new owners manual. Instead I drive 30 miles, which takes an hour, I wait an hour at the dealership for them to do nothing but waste my time. Then I have to wait for the service rep. to deal with all the Benz owners before I can leave the dealership. I didn't wait, I just got in my smart and left.
Why didn't smart separate themselves from the Benz dealership, we are treated like second class citzens when we needs our smarts serviced.

▶ Reply to This

Permalink Reply by SATO on April 14, 2009 at 10:35pm

TC, is your smart an 08 or 09? if its an 08 and they did do the re-flash, you will notice that now the paddle shifter on the left when pulled will make the gear box go down into a lower gear and stay in manual mode... that did not happen before! your transmission is also shifting more smoothly from 1-2 and 2-3 as well.

I do agree with you that some dealers treat MB customers differently from smart customers and its very frustrating, but do take a moment to look at what was done to your car... if you did not have the comfort package, the battery was not part of the recall. so I also ask you if your car has the rain sensor and auto light package?

▶ Reply to This

Permalink Reply by Scott Mankewitz on April 14, 2009 at 11:53pm

SATO,

I do not have the comfort package. They still changed the battery, re-mapped the tranny and gave me a new owner's manual.

Our smart dealer is co-located with a Dodge/Jeep/Nissan dealership and I have had excellent service. I agree they should not be located with an MB dealer.

▶ Reply to This

Permalink Reply by SATO 19 hours ago

Scott could you let me know under what reason they changed your battery.. I really would like that done to mine as I plan on upgrading the sound system to something with more finesse and power

▶ Reply to This

Permalink Reply by Tony 11 hours ago

Wow TC, sad situation. Maybe you should have had a conversation with the service manager instead of leaving unsatisfied. I also suggest in the future, you set a service appointment and clearly indicate to the service rep when you set the appointment that the service must be done during the appointment time. I am on the road every day in my smart, some days I am in that puppy for 8 or 9 hours straight. I rely on it and the folks at my dealer know it. I'll be heading in this Friday for my software upgrade. I don't anticipate the work taking any longer than my appointment is set for which is one hour. By the way, I have to drive 35 minutes to my dealer, so I get how you feel it's not just the time you are there but travel time too. Good Luck with your future service visits TC

▶ Reply to This

Permalink Reply by David Allen on April 18, 2009 at 7:31pm

I recently got the update and I find the shifting much smoother and it behaves better when climbing hills.

▶ Reply to This

Permalink Reply by Bill Roberts 12 minutes ago

My 2008, Cabriolet has been re-flashed. I can tell no diference in the shifting. I do like the changes in the paddles. I now use the "manual" mode more often.

Bill

▶ Reply to This

• 1
• 2
• 3