It's a rainy Friday morning here in Long Beach, CA. My day is a bit packed but I wanted to take a break to see what was going on in the forums. I realized that a lot of our friends (yes, the customers :) are on the forums. I get a smile when I see handles to a name. I know who you are, because I see your orders, I see your fantastic email addresses (some of them are clever!), and last I see your name.
You see... Boris and I try our best to deliver what we feel you deserve, what we feel we deserve when we are a customer. Sometimes, we falter, an email gets pushed down, the phone log gets crazy, but we apologize and recognize where we screwed up. The community however, has always been forgiving and I just want to say thank you. Thank you for being there, thank you for supporting us, and for making our investment so exciting and fun.
The passion (no pun intended) that comes across the phone (the phone is ringing!) ok back, just makes it so worthy for me. I enjoy talking to you, trying to figure out what we can do to make your driving experience with your smart, that much more fun and unique. We started this business because we love cars, more so, we love our smart. We knew we couldn't be the only ones and we're so d@mn happy that we aren't alone. So that's it. Just a thanks... nothing more. Just thanks from me (SmartGurl) Rachel to you- our friends. You Rock.
Big virtual hug,
Rachel (aka SmartGurl of Smart Madness)
You see... Boris and I try our best to deliver what we feel you deserve, what we feel we deserve when we are a customer. Sometimes, we falter, an email gets pushed down, the phone log gets crazy, but we apologize and recognize where we screwed up. The community however, has always been forgiving and I just want to say thank you. Thank you for being there, thank you for supporting us, and for making our investment so exciting and fun.
The passion (no pun intended) that comes across the phone (the phone is ringing!) ok back, just makes it so worthy for me. I enjoy talking to you, trying to figure out what we can do to make your driving experience with your smart, that much more fun and unique. We started this business because we love cars, more so, we love our smart. We knew we couldn't be the only ones and we're so d@mn happy that we aren't alone. So that's it. Just a thanks... nothing more. Just thanks from me (SmartGurl) Rachel to you- our friends. You Rock.
Big virtual hug,
Rachel (aka SmartGurl of Smart Madness)
Replies to This Discussion
-
Thank you, Rachel and Boris - you have greatly enhanced the smart experience for those of us fortunate to live in Long Beach.
-
Rachel, you are what makes this country great.. just People making an honest living from their passions. I will never forget your joy when you put a voice to my "Sato" name. Priceless. ...
To all of us on these forums, let me tell you that Smartmadness is one of "US". I know that if they could be at every smart meet right there next to us discussing the next mod, the latest gadget, the wacky one offs, they would be... in every state, city, and town.
SATO
-
SATO your a Crawler! !!!!!!!!!!!!!!!!!!!!!!!!
Rachel maybe coming over in the summer, will drop in and see you at Smart Madness..
Roger
-
Rachel,
It's pourrringggg down here! We all really appreciate what you and Boris both to for the smart community. Bringing us great products, service, events and more! It's great! The fact that you guys are part of the community sets you apart from all other competition hands down ;) . Keep it up... we need you guys. And if you ever decide the need for a San Diego store you know who to call, ahem.
Cheers
Welcome to
451 smart fortwo
Become a Member
or Login
smart Part of Racing History
2008 One Lap of America
Latest Activity on 451s
photo-add
discussion-add
What make of tyres did your Smart come with, mine came with Continental 195/50back 175/50front
discussion-comment
What tyres have you got on your's? mine came with Continental but i think I will change them.
discussion-comment
I bought a brand new Bilstein jack for an Audi A4 off of eBay - it also is used on many other cars - the VW Jetta and Rabbit, I think. It is a screw-lever design and works perfectly for the smart. It folds down flat to a small compact package that...
discussion-comment
the car had 175/50 on the back and 155/55 on the front; i put the rears on the front and bought 195/45 for the rear. lower and harder springs by about 35mm improved the handling especially with the remap. in the pic you see the evil twin centre ex...
discussion-comment
Sprint Booster is a foo Performance add on.
discussion-comment
Hi Neil, You are correct the don't sell them in the States. On your Passion Turbo what size wheels did you get with the car?????????
I got the Pluse Turbo in November because it came with the big wheels as standard, put the spacers and wheel...
discussion-comment
is it not easier to just by the turbo for2 in the first place or am i missing the fact that you dont get them in the states?
mines a 451 passion cabrio turbo with a SRuS remap and mocal silicone intercooler and TIK pipes and foam air filter.
it no...
